Conversational AI agents have come a long way from the days of basic chatbots. Unlike traditional chatbots, conversational AI agents have the ability to engage in chit-chat and provide more personalized responses, so you won’t hit a dead end when interacting with them. They can act as travel agents, mortgage brokers, and other customer service roles by presenting information to you and answering your questions.
If you’re properly authenticated and logged in, you can also talk to them about your transaction history or other sensitive information. Privacy concerns should be taken seriously, but authentication and other security measures can make these interactions safe and secure.
One of the greatest strengths of conversational AI agents is their ability to learn. You can set them free on your corpus, topics, or website and ask them open-ended questions to gain expertise on those subjects. This can drive down costs and increase margins, making them valuable tools for customer service, sales, and even employee onboarding and training.
Overall, conversational AI agents are versatile and effective tools that are worth considering for any business looking to improve their customer service, sales, or knowledge management. With the right implementation and security measures, they can provide valuable benefits and help your business thrive.
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