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One of the key skills for PMs is to walk in their customers’ shoes. It’s really important to understand the journey and how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you’ll be in serious trouble!

There are plenty of tools and techniques that can get you closer to understanding the customer’s mind. Find out here!

Main Takeaways:
– Design user-centric product journeys
– Translate journeys into metrics that matter, focus on user signals while cutting through the noise
– Take a data-driven approach to product management without compromising on user empathy

Meet the Speaker: Pranav Pathak

Pranav has 7+ years of Product experience and at building large-scale personalization and allied Machine Learning projects. Currently, he is a Group Product Manager at Booking.com.

View Speaker’s Full Profile (https://bit.ly/39c1Tos)

Get the FREE Product Book (https://prdct.school/2N303Og) and check out our curated list of free Product Management resources here (https://prdct.school/3rEXjWt)

Product School (http://bit.ly/2TqhCZ1) is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.

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