Webinar: Measure & Improve Customer Experience by Twilio Product Leader

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Webinar: Measure & Improve Customer Experience by Twilio Product Leader

July 30 @ 5:00 pm - 5:30 pm EDT

*** RSVP on LinkedIn: https://bit.ly/3f0dA4e ***

*** DISCLAIMER: This event is ONLINE ***

Being a Product Manager requires structured and organized thinking. Frameworks and toolkits are a handy and effective way to approach problems. Product Managers will learn about many and develop their own throughout their product careers.

Main Takeaways:
-As a Product Manager, you benefit from mixing anecdotes and data to have an understanding of customer needs.
-You can track the success metrics of your product launch better by defining output metrics vs intermediary signals of progress.
-Sometimes you need to drive stakeholder alignment and internal process changes to improve customer experience
-You can build your own checklist for product launch and for communicating with customers to ensure you have your metrics ready, your communication is well received, and you are driving the desired customer behavior.

Meet the Speaker: Harshal Patil

Harshal Patil, Staff Product Manager at Twilio, transitioned from engineering to Product Management in 2016 and has mentored 50+ PM aspirants over the last 3 years, including as an MBA career coach, where his mentees awarded him with an NPS of 10.

View Speaker’s Full Profile (https://bit.ly/2LmgVOI)

Get the FREE Product Book (https://prdct.school/2N303Og) and check out our curated list of free Product Management resources here (https://prdct.school/3rEXjWt)

Product School (http://bit.ly/2TqhCZ1) is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.

Disclaimer: by registering for this event I agree to receive email communications from Product School and all sponsor brands.

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