- This event has passed.
Webinar: Customer Empathy to Build Products by Booking.com Product Leader
May 25, 2021 @ 9:30 am - 10:00 am EDT
***RSVP on EventBrite: https://prdct.school/2Y6GMNL ***
*** DISCLAIMER: This event is ONLINE ***
As a Product Manager, you’re responsible for delivering products and features that both delight customers and move the company closer to its top-line metrics. However, how do you know whether the individual features you ship each sprint or each quarter are successful?
Main Takeaways:
-Listen & not solve: I personally was always very eager to jump in and solve a problem the moment I heard about it – and I learned the hard way, that it doesn’t work. This takeaway is about removing the need to solve and just learning to listen, ask questions, and understand the customer.
-Data as a compliment, not a replacement: It is easy for PMs to resort to data to understand problems. Data is usually the first indication of a problem, but it would rarely tell us what exactly the problem is.
-Share and tell customer stories: I’ve personally seen how this transforms the entire product team – they care about the customer and their problems, and that gives rise to really great products & features.
Meet the Speaker: Saujanya Dasika
Saujanya is a Product Manager at Booking.com. She has more than 8 years of experience working in the technology space.
View Speaker’s Full Profile (http://bit.ly/2LNovmd)
Get the FREE Product Book here (https://bit.ly/2CMSqF1)
Product School is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.
Disclaimer: by registering for this event I agree to receive email communications from Product School and all sponsor brands.
** Please RSVP on Eventbrite in order to receive the livestream link 2h and 15 min prior to the event going live**
Get Your Tickets (https://prdct.school/2Y6GMNL)