***TO ATTEND YOU MUST REGISTER ON EVENTBRITE: https://www.eventbrite.com/e/product-to-product-nyc-from-feedback-to-feature-tickets-91894905135***

The right customer feedback can hold the key to the features that will help a product grow and innovate. The problem is that there’s so much feedback coming in that it’s difficult to analyze and prioritize it all (not to mention in one central and organized place!).

When used strategically, customer feedback can help you identify the problems worth solving and the features that will have the biggest impact on your business and product goals.

Join us for this event, where we’ll take a deep dive into how you can harness the power of your user feedback. Our panel of industry experts will discuss all the tools, skills and processes product managers need to build customer-centric features and products.

Speakers

Nina Foroutan from Forbes

Nina is a standout Product Manager with over 9 years of experience in product strategy, data analytics, video content management and project management across media and e-commerce. She is currently Product Development Director at Forbes.

Nina has been developing innovative products with talented team tailored to customer specifications and KPIs. During her projects, she led procurement process improvements by reducing redundancy and removing bottlenecks that resulted in 40% increase in productivity. During her experience as a Product Manager at Verizon Hearst Media Partners, she was the owner of A/B testing, market trend analysis, and KPIs to support new product ideas and help better serve users and business goals.

Prior to that, Nina worked at Hearst as lead technical project manager on the Digital Studios team where she helped launched two new video-first brands for the head of Hearst’s Entertainment and Syndication group. Nina successfully managed cross-functional and multi-cultural teams of 30+ people across the U.S., and globally such as Ukraine, Colombia and India, both on-site and remote to drive project results with minimal conflicts and within deadlines. She is a complete Product Manager, fully capable of strategizing new ways to bring the business forward by pitching the company’s voice, services and solutions.

Mike Berg from New York Life

Mike Berg is responsible for Digital Strategy and Planning within New York Life’s Digital Services team, managing prioritization and performance of digital programs for Service while also supporting change management and communications efforts. Mike acts as a bridge between Service and our Technology partners, managing the demand on technology and ensuring expectations are achieved as we continue to evolve in the way we support our customers.

Mike started his New York Life career in 2007 in Service, handling internal communications to Service professionals as well as communications to agents on behalf of Service. Mike joined New York Life’s Technology organization in 2010 and served in a variety of projects and program management roles to help drive several strategic initiatives. He then moved to Chennai, India, for two years to develop and sustain effective relationships with third-party providers supporting technology efforts before rejoining Service in April 2018.

Mike holds a Bachelor of Arts degree in Journalism and Media Studies from Rutgers University. In his free time, he enjoys skiing and traveling with his wife and two young children.

Jennifer Garfield from The New York Times

Jen Garfield is a Product Director at the New York Times bringing fun, intelligent and rewarding play into people’s daily lives through an ever-expanding slate of original games, classic puzzles and the iconic New York Times Crossword. Previously she was at The Knot leading teams to connect couples with the products, services and vendors they need to pull off a wedding that is uniquely their own. She also has her masters in Human Computer Interaction from The University of Texas.