Allstate Canada

Considering the current affairs, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to office

Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to joining Allstate

Complete Group Benefits Program customizable to your needs

Strong Brand Recognition (listed as best Employer with Kincentric since 2012).

Working within the community and giving back!

Opportunity for career development and growth.

We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.

Our team is growing and we are actively looking to hire Manager, Distribution & Consumer Solutions for a 12-18 month temporary period.

The Manager, Distribution & Consumer Solutions is accountable for overseeing the analysis and reporting of the various programs and initiatives launched by the Allstate Brand & Consumer Solutions Team, to ensure proper measurement and actions can be taken to ensure effectiveness in support of ACG’s short and long term objectives of profitable growth.

Accountabilities

Develop reporting, dashboards and measurement tracking to support timely, and actionable information with the various department programs and initiatives, by:

Collaborating with each Director within the department to understand their function and deliverables

Recommending program design features and technology architecture to ensure proper data collection for optimal reporting metrics and analysis capabilities to influence program success

Collaborating with CRD&A to ensure common definition of metrics and appropriate residency of ongoing report production, with a focus on leveraging & enhancing existing reports to meet new reporting need

Support Analysts in development of efficient programs and processes, with proper reconciliation metrics to provide accurate information, within agreed to Service Level Agreements

Build an Analytics Capability within Brand & Consumer Solutions to develop insights into the various programs and products, and provide feedback and recommendations to leadership to identify opportunities and challenges, by: Provide consultation services to each department to identify, recommend, design, and conduct analysis to identify opportunities to influence customer centric innovation.

Leveraging ACG’s reports and data, and investigate third party data sources to develop ad hoc analysis

Collaborating with peers in CRD&A to share knowledge involving ACG’s data & analytics, to develop a better understanding of our customers and business

Applying critically thinking to challenge and test approaches and assumptions used in potential and existing programs to derive more effective and efficient outcomes

Proposing KPI tracking and measurement to new programs and initiatives

Support the development and execution of Performance Standards for the Agencies and Contact Centre, by:

Producing necessary reporting in relation to Protection and Prevention products and services for Market Performance, with agreed to service level agreements, to ensure compensation and Rewards and Recognition are provided to employees as expected

Reviewing AIA performance standards, and propose recommendations and adjustments to support the success of Allstate’s full product & service suites

Oversee the development and maintenance of databases used to provide marketing information to facilitate marketing strategies and tactics at the national and local market level, by:

Coordinating and prioritizing workflow of specific marketing program reporting and analysis with program managers

Peer reviewing of the team’s findings and recommendations in relation to the various marketing program’s KPIs

Qualifications & Experience

Post-secondary graduate and/or relevant work experience

Minimum of 3 years of Management Experience

Programming Expertise in multiple programming languages

Knowledge of analytical approaches, and proven ability to identify, analyze and recommend solutions to business problems.

Software Expertise with Tableau, Excel, Access

A thorough understanding of ACG’s databases

A basic understanding of Allstate’s technology, core products, underwriting guidelines and other process and procedures is an asset

A basic understanding of all agent and business practices, brand rules, guidelines and processes within agencies is an asset

Excellent oral and written communication skills

Ability to adapt positively to a changing environment and shifting priorities

Self-disciplined to work independently

Strong project coordination skills

Strong leadership, creativity and analytical skills

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Allstate Insurance Company of Canada is one of the country’s leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in “Good Hands®” as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca .

For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!

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