We are actively looking to hire a Director, Claims Transformation to join our team. Reporting to the Vice President, Claims, you will be accountable for reviewing, recommending and implementing changes to key business processes, which are anticipated to be heavily enabled through technology advancements. The successful incumbent will be able to leverage their leadership and critical thinking experience to lead transformative initiatives within Claims. These initiatives have a key focus on technology, process and workflow improvements and enhancements that will improve our customer experience while delivering efficient and effective claims processes.
Specific Accountabilities :
Define objectives, initiative prioritization, measures and benefits management associated with Claims Transformation in alignment with Claims strategic vision
As part of the Claims Senior Leadership Team, consult, influence and strategize on Claims initiatives
Develop and oversee implementation and maintenance of a 3-year Roadmap with a holistic future focused approach
Partner closely with IT, Data Analytics and other stakeholders to develop solutions through technology enablement that drive value to Allstate Canada in the form of increased customer satisfaction or efficiency gains or loss cost management.
Provide support and guidance to a small team of Claims Product Owners through all stages of implementation, including managing product backlogs, driving adoption with change management practices, and tracking benefits
Deliver high business value through the products that support organizational initiatives
Lead collaboration across senior stakeholder groups within other departments in order to influence direction and drive alignment including communication and feedback loops
Achieve operational excellence in the production and delivery of customer-focused products and services
Develop strategy and tactics that deliver business results and implementation of processes and procedures to enhance the claims experience
Redesign processes and practices of strategic business importance holistically in order to identify inefficiencies and/or areas of opportunity
Qualifications and Experience :
Post-secondary education in a related field
8 – 10 years’ experience working on technology enablement initiatives with a minimum 5+ years experience developing, coaching and leading project teams
Experience working in the Lean or Agile methodologies considered an asset
Strong leadership skills with a proven ability to coach and develop talent
Excellent planning, organizational change management and analytical skills
Proven ability to think strategically and be creative; willingness to take initiative and risks as needed
Able to operate as a change agent, sell ideas and clearly articulate rationale, ability to influence and negotiate to ensure priorities are met
Highly developed verbal and written communication skills with a demonstrated ability to present information in an organized, logical and effective manner to a wide variety of audiences
Ability to lead and partner across functional lines
Ability to adjust to new or changing requirements and environments
Exceptional skills at building relationships, collaborating with others and providing a supportive environment where challenging opinions and questions are welcome.
Previous Claims experience and/or knowledge of Claim department operations is an asset
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Allstate Insurance Company of Canada is one of the country’s leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in “Good Hands®” as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca
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