The latest research from Gartner explores the firm’s 10 strategic technology trends for 2020. At the top of the list? Hyperautomation.
Like the name suggests, hyperautomation goes beyond your typical automation strategy. Gartner defines it as “the combination of multiple machine learning (ML), packaged software and automation tools to deliver work.”
Let’s explore what makes hyperautomation unique, and also how it’s likely to become increasingly valuable in today’s evolving business climate.
Hyperautomation isn’t simply replicating how tasks are completed with robotic process automation (RPA). RPA was merely the first step in the evolution of this type of technology. A key attribute of hyperautomation is its ability to loop humans into the process.
Businesses can then access collaborative intelligence, as Accenture calls it. With technology and humans working not just side by side but together, employees can begin to train automation tools and other software and, through machine learning, get to a state of AI-enabled decision-making. With hyperautomation, companies can begin to reimagine work typically done by employees with technology.
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