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Webinar: Measuring and Improving CX as a PM by fmr Twilio Staff PM
August 10 @ 2:30 pm - 3:00 pm EDT
***DISCLAIMER: Register [here](https://www.linkedin.com/video/event/urn:li:ugcPost:6947921555695783936/) to watch the stream or access the replay***
As a Product Manager, you benefit from mixing anecdotes and data to have an understanding of customer needs.
* You can track the success metrics of your product launch better by defining output metrics vs intermediary signals of progress.
* Sometimes you need to drive stakeholder alignment and internal process changes to improve customer experience
* You can build your own checklist for product launch and for communicating with customers to ensure you have your metrics ready, your communication is well received, and you are driving the desired customer behavior.
We will discuss these and more in this webinar.
*[Come join us on Launch!](https://prdct.school/3PPtdfk) Product School’s exclusive community for Product People to learn, exchange ideas and build better together.*
**Meet the Speaker: Harshal Patil**
Harshal, a former Staff Product Manager at Twilio, transitioned from engineering to Product Management in 2016 and has mentored 50+ PM aspirants over the last three years, including as an MBA career coach, where his mentees awarded him with an NPS of 10.
[View Speaker’s Full Profile](https://prdct.school/3HZhS8R)
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Check out our curated list of free Product Management resources [here](https://bit.ly/3sToSv8)
[Product School](https://prdct.school/30it1ew) is the global leader in Product Management training with a community of over one million product professionals. Our certifications are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.
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