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One of the key skills for PMs is to walk in their customers’ shoes. It’s really important to understand the journey and how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you’ll be in serious trouble!

There are plenty of tools and techniques that can get you closer to understanding the customer’s mind. Find out here!

Main Takeaways:

-Culture is an all-encompassing piece of customer experience

-Building relationships with front-line colleagues is important

-Turn metrics story into definable action steps

-Bring stakeholders into the room with customers

Meet the Speaker: Ronke Majekodunmi

Ronke is a Senior Product Manager at PayPal, where she leads a web-based payments portal. Her mission is to ensure immense enterprise satisfaction accessing payment-related information.

View Speaker’s Full Profile (https://bit.ly/3oo8sbC)

Get the FREE Product Book (https://prdct.school/2N303Og)

Product School is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.

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