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One of the key skills for PMs is to walk in their customers’ shoes. It’s really important to understand the journey and how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you’ll be in serious trouble!
There are plenty of tools and techniques that can get you closer to understanding the customer’s mind. Find out here!

Main Takeaways:
-A flexible definition: It can mean different things to different PMs
-It’s not a single quality: PMs can exhibit multiple behaviors to demonstrate their hyperfocus on the customer
-Build the muscle: It’s a muscle you build over time; there are many tactics to develop the mindset

Meet the Speaker: Zach Kahn

Zach is a strategic Senior Product Manager with a background in operations and business, currently working at Lime, managing rider experience, payments, and platform.

View Speaker’s Full Profile (https://bit.ly/3asjrwU)

Get the FREE Product Book here (https://bit.ly/2CMSqF1)

Product School is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.

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